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Terms & Condition

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage of (the "Website").

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY CAREFULLY BEFORE USING THE WEBSITE. ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE IMPLIES YOUR AGREEMENT TO BE BOUND BY ALL THESE TERMS AND CONDITIONS ("Agreement"). If you do not want to be bound by the Terms and Conditions, you must not use the Website or the SE(ShadiexpertSE) Services. The Terms and Conditions also includes the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and conditions").

In these Terms, references to "SE member" shall mean the end user accessing the Website/SE services, its contents or using the SE Services offered. SE member also includes persons such as father, mother, brother, sister, relative or a friend ("Registrant") of the prospective bride/ bridegroom. The terms "You" and "User" shall be interchangeably used for "SE member". "SE Services" means a collective reference to the Shadiexpert service provided by Limited ,CIN : L63090TN2001PLC047432,a company under the provisions of companies act, 2013 and having its registered office at No.94, TVH Beliciaa Towers, Tower - 2, 5th Floor, MRC Nagar, Chennai, Tamil Nadu – 600 028('MCL/Company').

You understand and acknowledge that Shadiexpert (SE) acts as an "Intermediary" as defined under clause (1) sub-clause (w) of Section 2 of the Information Technology Act, 2000. SE is a brand owned by Matrimony.Com Limited (MCL) which owns, retains and has complete rights in SE and the SE Website /App/ SE Service.

SE acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of SE’s already registered users, for seeking prospective lawful matrimonial alliances for themselves. SE retail store may also be able to assist you to create your profile, however, you must have a valid/operational mobile phone number and an email id. The profiles in the database of SE are classified broadly on the basis of language and region for the ease and convenience of its member / customer. SE Members are provided with free/paid access for searching profiles from the database of SE, as per the partner preference set by you (on the Website/Applications -(App) and you can shortlist the profiles in which you are interested .

1. Eligibility :

  • A) SE Membership and rights of admission is reserved solely for :
    • I. Indian Nationals & Citizens.
    • II. Persons of Indian Origin (PIO).
    • III. Non Resident Indians (NRI).
    • IV. Persons of Indian Descent or Indian Heritage
    • V. Persons who intend to marry persons of Indian Origin.
  • B) Further in capacity as SE member you confirm that you are :
    • I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);
    • II. If you have applied for Divorce, you may register on our website/App by stating "Awaiting Divorce".
    • III. If you are a resident of any other Country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin
  • In case you are a Registrant of the prospective bride/ bridegroom and has created profile in SE Website/App on behalf of them or is accessing the SE Website/App on behalf of them implies that you have taken their consent for their profile creation in SE and for accessing the SE Website/App.

2. Registration

  • A. We expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information and with providing recent photos of you which will help you to meet your parameters .We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field other than the applicable field (including mentioning id's of other platforms/websites/App or repeating your details in another fields, after filling them once in the relevant fields or others photographs. In order to serve you better if SE requires additional details you agree to provide it. You may also give a missed call to any of our retail outlets phone number for us to call you back and assist you in getting your profile registered on our website/App. Further you may fill in your email id and phone number in any of our registration campaigns appearing in various websites as part of our advertisements, basis which you may receive call from our Customer Service Center and assist you in getting your profile registered on our website/App. SE may also reproduce your profile information in other matrimonial websites owned by MCL including community based websites to provide better matching Profiles to you.
  • B. If at any point of time SE comes to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete,SE shall have full right to suspend or terminate (without any notice) your SE membership and forfeit any amount paid by you towards SE membership fee and refuse to provide SE service to you thereafter.
  • C. SE also reserves the right to block the registration of your profile on Website/App, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in any data entered by the SE members in their profile.
  • D. Registration of duplicate profiles of the same person is not allowed in SE Website/App. SE shall have full right to suspend or terminate (without any notice) such duplicate profile.
  • E. You acknowledge and confirm that your registration with SE and the usage of SE services is with the bonafide intention of marriage and not otherwise. SE Membership is restricted strictly to the registered SE individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of SE and nor use the SE Service or SE members data for any commercial purpose, and SE reserves its right to initiate appropriate legal action for breach of these obligation.

3. Account Security

You are responsible for safeguarding the confidentiality of your SE login credentials such as your user id, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons.. You agree to accept responsibility for all activities that occur under your account.

4. Role and Responsibility of SE

  • A. SE reproduces your details once you register on our website /App on "as is as available" basis and also share your profile with other registered SE members within website(s) of MCL.
  • B. SE's obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance.
  • C. The profile search conducted by any SE member and the matches shown thereof are automatically generated by SE, and based on the partner preference set by you. In the event of SE member changing their partner preference on the Website/App, then the automated system generated prospect results of the Website/App may also undergo corresponding change.
  • D. SE does not prohibit any SE member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested.
  • E. SE cannot guarantee or assume responsibility for any specific results from the use of the data available from the SE service or from other matrimonial websites owned by MCL including community based websites..
  • F. SE shall safeguard sensitive user information using security standards,authentication mechanisms, access controls and encryption techniques.
  • G. SE cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the SE servers.
  • H. SE has a special safety feature for women, called "Secure Connect", which enables women to take control of their privacy and safety while searching for their life partner. "Secure Connect" has a calling feature that lets the women in SE receive calls from men who have premium membership without revealing their contact numbers to them, It is upto to the women to respond to the other party and SE has no control over the same.
  • I. SE do not authenticate/endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.

5. Role and Responsibility of SE Member

  • A. You, shall safeguard your profile information by creating a strong password during profile creation with combination of alphabets, both upper and lower case and numbers.
  • B. Any information / data required by SE for using the SE services shall be provided by the SE Member, as and when so sought by SE.
  • C. You are requested to verify the credentials of the prospect, exercise due care and caution regarding their profile information which includes marital status, educational qualifications, financial status, occupation, character, health status, etc. and satisfy yourself before making a choice of your match. SE shall not be liable for short coming due to any misrepresentations made by any of its SE members.
  • D. You are required to verify the credentials of the prospect and we shall not be liable for any misbehavior/ misrepresentations made by the Prospect to you during video call. Please check "Safe Matrimony" link in the website/Apps for guidance.
  • E. To get better search results, SE Members are expected to provide latest photograph which should not be more than 3 (three) months old. Providing old photographs/ photographs of others, inaccurate / false information shall be treated as violation of terms and conditions and SE shall retain their right under clause 2 (b) of this terms and conditions.
  • F. SE members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non - disclosure at the time of enrollment shall be treated as violation of the terms and conditions and SE shall retain their right under clause 2 (b) of this terms and conditions.
  • G. SE Members are advised to refrain from :
    • i. Entering into any financial transactions with prospects. SE Members shall not seek financial help or provide financial help from / to the other SE Members
    • ii. Using abusive language when they communicate with the other SE Members
    • iii. being discriminative or using racial comments etc.
    • iv. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.
    • v. Entering into physical relationship with any prospect before marriage.
    • vi. violating any law for the time being in force.
    • vii. From mentioning details of other matrimonial services while sending personalized messages
  • H. SE members are expected to visit URL for understanding the safety measures on partner search and awareness towards online safety..
  • I. SE Members are expected to be cautious of prospects who ask for favours, money etc or call from multiple phone numbers, only interact over phone, doesn't come forward for face to face meeting (physically or through video calls) and don’t involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.
  • J. The SE members agrees that for getting effective search results of prospects on Website/App you will regularly log in to the profile maintained in the Website/App and send expression of interest which is an automated messages to prospects as a free SE member, and in the event you have availed paid SE package, you can send personalized messages to prospects to show your expression of interest/replies. SE member also may review the expression of interest sent to you / read the messages sent to you by prospects and may respond suitably.
  • K. You also agree that while accessing / using the Website/App, you will be guided by the terms and conditions of the Website/App including but not limited to the use of feature of website /App like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc..
  • L. If the SE Member fails to update in SE website/App, any change in the particulars furnished in their profile/ then the SE membership may be suspended by SE at its sole discretion
  • M. SE member shall, in case of finalization of his/her/their Registrant’s marriage, delete their profile by themselves or intimate SE for removal/deletion of their profile.
  • N. SE Members agree to use secure devices, software and networks in a private place for accessing the SE services.
  • O. SE member shall not use any kind of Bots like web robots, Chatbot or any other automated processes/programs/scripts to use, communicate or respond in SE Website/App.
  • P. SE Members shall not probe, scan or test the vulnerabilities of the SE Website/App or any network connected to the Website/App nor breach the security measures instituted by SE.
  • Q. You shall also not make any payment / transfer any amount to account of any MCL employees. All payments shall be made only to SE account.
  • R. SE members are expected to approach MCL to resolve their complaints and grievances and shall not air their grievance/complaints in social media.

6. Customer Care / Customer Service

In the event you come across any concerns in our service, then please be free to contact us:

Email ID :

Contact No : +91-9015042245

Address : FBD one, Unit no :- 804, 8th Floor, Mathura Road, Badarpur, Delhi-110044

7. Medium of Communication to SE Members

  • A. SE member hereby consents for receiving communication including promotional communications through any medium of communications such as electronic mails, calls, SMS or through Whatsapp messages from MCL or other portals owned by MCL or their alliance partners.
  • B. SE by its automatic system sends to its member (s) profile (s) of the prospect by way of images/ documents/ messages / links. SE member confirms that the mobile number suSEitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. SE Member further confirms that even if SE Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from SE either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.
  • C. You are also entitled to set up your communications frequency from SE, like - only on weekends or fortnightly etc. You may also opt for not getting any call from SE by ticking the appropriate box in the Website/App, provided that, you agree to receive calls from Relationship Manager of Assisted Matrimony/ Elite Matrimony for contacting you as a shortlisted profile for their registered members.

8. Confidentiality

Any feedback you provide to SE shall be deemed to be non-confidential. SE shall be free to use such feedback/information on an unrestricted basis. Further, by suSEitting the feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information of yourself or third parties; (ii) SE member is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you are not entitled to any compensation or reimbursement of any kind from SE for the feedback under any circumstances.

9. Privacy of Membership

To protect your privacy and understand our practices as amended from time to time , please read and follow our Privacy Policy which also governs your visit to SE and other websites owned by MCL, the personal information / data provided to us by you during the course of usage of SE will be treated as confidential and in accordance with the Privacy policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

10. Grievance Officer

In the event you come across any violation by another user including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, etc., or another user is impersonating etc. you may then please be free to provide your concerns in writing or email us with digital signature to:

Email: C-One Business Center, Budh Vihar, Mahura Road, Badarpur, New Delhi, 110044

The Grievance office shall be available between 10 am till 6 pm Indian Standard Time from Monday to Saturday excluding Sunday and public holidays in India. The Grievance officer is appointed as per Rule 3 (11) of The Information Technology (Intermediaries Guidelines) Rules, 2011. Any and all complaints to the Grievance Officer shall be in writing The Grievance Officer shall handle complaints in relation to the following violation by the User of computer resource as the User is not entitled to host, display, upload, modify, publish, transmit, update or share any information on the Website/App that -

  • A. belongs to another person and to which the User does not have any right to;
  • B. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  • C. infringes any patent, trademark, copyright or other proprietary rights;
  • D. violates any law for the time being in force;
  • E. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • F. impersonate another person;
  • G. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  • H. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

11. Disputes between Members

  • A. SE Members are solely responsible for the communications (through any medium) with prospect or vice versa. SE expressly disclaims any responsibility or liability for any monetary transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any SE members inter se via e-mail, chat, interaction, Whatsapp or any other medium of communication between SE members either using website /App or otherwise.
  • B. SE has no obligation, to monitor any such disputes arising between the SE members, and SE shall not be party to any such dispute/litigation etc.
  • C. SE is not a broker or the agent of any SE member, and SE does not partake in the exchange of any kind of discussion between the SE members and prospects or the results of their discussion.

12. Content Right

  • A. You agree that all content of SE belong to MCL excluding your or third party content including advertisement on the Website/App for which SE has requisite license/right in terms hereof to display the same on our Website/App.
  • B. The SE members agrees and understands that SE may also allow third parties to provide SE members services on the website/App like horoscope matching etc., and SE may also collect the payment for such third party services to you, and SE in this regard can have revenue sharing arrangement with such third party, however in no event shall SE be liable to you for such third party services.
  • C. While SE does not accept any obligation to monitor the content/information in your profile, if the content/information is found not to be in compliance with these Terms and conditions, SE may delete the content/information and / or terminate or suspend your registration or (without a refund of any subscription paid by you in terms of clause 2 (b) of these terms and conditions). You agree that if the situation warrants SE may at its sole discretion put restriction on any SE member to other member's communications.
  • MCL reserves the right to proceed/initiate appropriate steps under the prevailing law against infringement by violators of the its proprietary rights or for illegally copying, modifying, publishing, transmitting, distributing, performing, displaying, or selling of any such proprietary information including using it for commercial purpose in any manner whatsoever.

13. Third Party website

  • not control the contents of such third party advertisement on the SE application/Website. Third party websites to which links are given on Website/App are not governed by these Terms and conditions and all such third party websites are governed by their own terms and conditions for use and privacy policy, and in case of conflict the terms and conditions of the third party website shall prevail. The Company does not in any manner whatsoever authenticate, endorse, verify or certify these third party websites or any contents therein. Please note that a user shall click on links to third party websites at his / her sole risk and responsibility.
  • B. The SE members agrees and understands that SE may also allow third parties to provide SE members services on the website/App like horoscope matching etc., and SE may also collect the payment for such third party services to you, and SE in this regard can have revenue sharing arrangement with such third party, however in no event shall SE be liable to you for such third party services.
  • C. SE reserves the right to add/delete/alter/modify/suspend any or all the SE Services at any time as it may deem fit, without notice. The SE members are expected to see the change on the Website/App.

14. Limitation of liability

  • A. MCL / SE or its Office bearers shall under no circumstances be liable or responsible to the SE member or his/her authorized Representative or Registrant or any third party for any direct, indirect, special, exemplary, incidental, or consequential dam